Policy Page

Cornwall Psychotherapy is a shared website used by more than one independent therapist. Each therapist is individually responsible for their own clients and records, and may be registered with a different professional bodies.  An initial enquiry may be seen by more than one therapist in order to direct you appropriately; once you begin working with a specific therapist, your therapy records are held by that therapist alone.  Please do not hesitate to ask us for information or clarity about this or any of the policies below. 

Complaints

If you have any concerns about the service you have received, please contact your therapist directly so they can try to resolve this with you. If you remain unhappy, you have the right to make a formal complaint to your therapist's professional body. You can find details of how to do this in your therapy contract. 

Safeguarding

We take safeguarding seriously and have safeguarding policies and procedures in place. If you have any concerns about your safety or the safety of someone else, please contact us direct;y if you are already a client or at info@cornwallpsychotherapy.co.uk. 

In an emergency, please contact the emergency services or your GP. 

Website Privacy Notice

About this notice

This privacy notice explains how Cornwall Psychotherapy uses personal information when you visit our website or contact us about our services.

We comply with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For information about how we handle personal information when you become a therapy client, including therapy records and confidentiality, please ask us for our individual client privacy information.

Information we collect

When you use our website or contact us, we may collect information such as:

• your name and contact details;

• information you provide in an enquiry;

• information about the service you are interested in;

• technical information such as your IP address, browser and device;

• information collected through cookies and similar technologies.

Please avoid including detailed personal or sensitive information about your circumstances in a website or email enquiry unless it is necessary.

How we use your information

We use this information to:

• respond to enquiries;

• provide information about our services;

• arrange appointments or respond to requests;

• operate and maintain our website;

• improve our website and services;

• maintain security; and

• comply with legal obligations where applicable.

We do not sell your personal information.

Cookies and website analytics

Our website may use cookies and similar technologies to make the website function, remember preferences and understand how visitors use the site.

Where consent is required, we will ask for it before placing non-essential cookies.

Third-party services

We may use third-party providers to operate our website and provide related services, such as website hosting, email or analytics.

Where appropriate, these providers process information on our behalf and are subject to appropriate data-protection arrangements.

How long we keep your information

We retain website enquiries and other personal information only for as long as necessary for the purpose for which it was collected, or where we have a legal or legitimate reason to retain it for longer.

Different retention arrangements apply to therapy records. Please ask us for this information if you become a client. 

Your rights

Depending on the circumstances, you may have rights under data protection law to access, correct, erase or restrict the use of your personal information, as well as other rights.

To ask us about your personal information, contact:

info@cornwallpsychotherapy.co.uk

We may need to verify your identity before responding.

Complaints

If you have concerns about how we have handled your personal information, please contact us first at:

info@cornwallpsychotherapy.co.uk

You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this notice

We may update this notice from time to time. The latest version will be published on our website.

Last reviewed: August 2026